Aquatic capacity procedure

Available at:

  • Keilor East Leisure Centre
  • Ascot Vale Leisure Centre
  • Queens Park Swimming Pool

Capacity procedure policies

At MOVE Moonee Valley we have aquatic capacity procedures in place for events or hot weather, where we expect a high volume of guests looking to use our pool and aquatic areas.

In the event of extreme heat or exceptionally warmer weather, we ask all guests to remember to plan ahead. Please check our social pages regularly for the latest venue capacity update to avoid disappointment when you get to our venue.

Aquatic capacity levels:
Green - A facility in the GREEN zone is not near capacity and is open and ready for visitors. 
Amber - The AMBER zone means that the facility is close to reaching capacity. 
Red - The RED zone means that the venue has reached capacity and a lock out will be initiated. Entry will be 1-in-1-out, and when this occurs, we suggest visiting one of the other facilities as an alternative. 

Capacity limits are in place to ensure the safety of all guests and staff.
We appreciate your patience and understanding.

Active supervision – all your attention, all the time

Your safety is very important to us and while there are lifeguards on hand, we ask you to follow active supervision and pool rules to help ensure your safety in and around our aquatic areas. Parents/guardians must actively supervise their children. If you are not confident in the water or not a strong swimmer, please let our staff know as you enter the facility.

Aquatic Supervision Policies

Aquatic capacity procedure FAQs

At MOVE Moonee Valley occupancy limit determines the maximum number of people that are able to safely be in the venue at any one time. We will issue Amber updates when we are nearing the capacity limit and Red updates when it is reached. Once our facility has reached capacity we will be at lock out.  

When a MOVE Moonee Valley venue reaches capacity, a lock out will be enacted to manage the safety of all visitors. Lock outs will generally occur in aquatic areas and is more prevalent on hot days when a large number of visitors use the aquatic areas. We recommend you keep an eye on our social media channels to see which of our other facilities have capacity.  

During a lock out we will work to a 1-in-1-out policy. Therefore, there will be a wait to come in to the facility, and entry will be gained when the same number of people leave the venue. We cannot advise how long you may be waiting in outside the facility, as it determined by how many people leave the facility prior to entering.  

Given the number of people in the facility, it may impact wait times for showers and toilets. We ask that you be respectful to other patrons and keep showers brief.

Security will likely be in place during lock out and will be assisting people into the venue and will be checking bags for prohibited items.  

At MOVE Moonee Valley venues 15 minute pass-outs are available. Please see reception for more information.

Please use the member entry queue for staff to direct you.

We recommend downloading and using the Cerge App prior to attending Keilor East Leisure Centre (KELC) or Ascot Vale Leisure Centre (AVLC). Cérge is a communications platform for organisations to provide personalised service to customers with disability. It is used to provide customers with a way of communicating to venues and providers, and allows venues to pre-plan for a person's visit to the facility.

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