Frequently asked questions

Frequently asked questions

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.

Learn More


Contact us
We are always interested in your feedback to help improve the services at MOVE Moonee Valley. Please talk to one of our friendly staff members or submit an enquiry via the Get in Touch page.

Get In Touch

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

ASCOT VALE LEISURE CENTRE
25m Pool
29-30 deg
Learn To Swim (LTS) Pool
29-31 deg
Warm Water Pool (WWP)
22-24 deg
Spa
36-37 deg
KEILOR EAST LEISURE CENTRE
50m Outdoor Pool
28 deg
25 Indoor Pool
28 deg
Learn To Swim (LTS)
30 deg
Warm Water Pool (WWP)
33-34 deg
Spa
36-37 deg
Splash Park
29-30 deg
QUEENS PARK SWIMMING POOL
50m Outdoor Pool
26-27 deg
Outdoor Program Pool
27-29 deg

No, only one person per visit pass.

Yes, we do! We have an QR codes out at the reception for you to sign in with your membership app.

If you’re attending a group exercise class (Aqua/Yoga/Pilates or Gym) sign into the Gym. If you’re only using the pool to swim, sign into the Pool.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card

Yes, members can place their membership on hold for up to 6 weeks per year with no suspension fee. This can be self-managed via our Active World app, please see more information and directions on our Manage Your Membership page.

Manage my Membership

As part of your membership agreement, we require 14 days written notice for any cancellations. You must fill in a cancellation request form via our website or via email.

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

Become a member

We have a range of memberships to suit all fitness goals and budgets.
Join our community today.

Memberships